Welcome to our style hub! Here’s everything you need to know about shopping with us—from limited-edition drops to global shipping. Can’t find your answer? Hit up our team at [email protected].
đź›’ Product Questions
Q: What kind of products do you specialize in?
A: We’re your go-to for streetwear essentials and curated fashion finds—think limited-edition footwear, statement accessories, and capsule wardrobe staples. Every piece is hand-selected for quality and style velocity.
Q: How often do you restock sold-out items?
A: Like concert tees from your favorite band, some items are one-time drops. Follow our socials for restock alerts, but move fast—our trendsetters don’t sleep on fresh arrivals.
Q: Are your products authentic?
A: Absolutely. We inspect every stitch and label like it’s headed to our own closets. No warehouse robots here—just humans who appreciate authentic craftsmanship.
đźšš Shipping & Delivery
Q: What’s the difference between Standard and Free Shipping?
A: Standard ($12.95 via DHL/FedEx): 10-15 days with real-time tracking—perfect for “sell-out-alert” pieces. Free (EMS for $50+): 15-25 days for seasonal hauls. Pro tip: Bundle with our Deal of the Day to unlock free shipping.
Q: Why don’t you ship to some Asian countries?
A: Customs regulations can be unpredictable like streetwear trends. Email us your location, and we’ll give you the real talk on delivery possibilities.
Q: How do I track my order?
A: Tracking numbers arrive in your inbox faster than a hype drop notification. Watch your package’s journey like it’s the season finale of your favorite show.
đź’ł Payments & Accounts
Q: What payment methods do you accept?
A: We take Visa, MasterCard, JCB, and PayPal—no crypto (yet). All transactions are encrypted tighter than our premium denim.
Q: Can I change my shipping address after ordering?
A: Address changes are like limited-edition sizes—once they’re gone, they’re gone. Email us within 1 hour of ordering with your order #, and we’ll try to intercept like a sneaker reseller.
🔄 Returns & Exchanges
Q: What’s your return policy?
A: 15-day returns for unworn items with tags attached. Final sale pieces (marked “non-returnable”) are like vintage band tees—they live with you forever once purchased.
Q: Who pays for return shipping?
A: Return shipping is on you, but we’ll process refunds faster than a collab sells out. Think of it like paying cover charge for a legendary concert—worth it for the experience.
Q: How long do refunds take?
A: Once we receive your return, expect money back in your account within 3-5 business days—quicker than most sneaker raffle results.
🌍 International Orders
Q: Will I pay customs fees?
A: We declare accurate values to avoid surprises, but local duties are like weather forecasts—sometimes unpredictable. Check your country’s policies before ordering.
Q: Why does EMS take longer to some countries?
A: Good things come to those who wait—like perfectly faded denim. EMS delivery windows vary by destination, but tracking lets you watch the style journey unfold.
Still got questions? Our style squad is standing by at [email protected]. No bots, no scripts—just humans who speak fluent streetwear.